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Warranty

We provide our customers who purchased the product via Mortop official website (mortopbike.com), with enjoying lifetime warranty by unexpected damage in the proper use, free replacement service, calculated from the arrival date, other channels such as distributors, etc., must provide receipt of purchase included transaction date, you can fill out our warranty form below to get free-replacement service, and we will provide the service for you as soon as possible.

 

Notice: The consumable products excluded the program like lubricant ...etc.

 

Any Mortop product found to be defective in materials and/or workmanship will be repaired or replaced at the discretion of Mortop by the repair department which gathers the experience and professional mechanics and riders to serve our users. It is the sole responsibility of the product's user to inspect and examine the product regularly to determine the need for correct maintenance or replacement.

 

NOT covered under the warranty program:

  • Products that are subject to normal wear.
  • Products damaged due to improper installation/reinstallation.
  • Products affected by a crash impact.
  • Products determined to be tampered with, modified or neglected.

 

Mortop acknowledges that the main threat to bearing failure is corrosion within the bearing itself. Morotp occurs as a direct result of improper maintenance. Mortop does not warrant or recognise bearing corrosion under warranty. 

This warranty program applies globally and does not differ from country to country. All warranty cases will be determined solely upon review by Mortop.

Once a warranty claim has been filed and upon agreement to continue processing the claim by Mortop, the Mortop product, along with the original receipt/proof of purchase, must be returned to Mortop. All postage shall be paid by the user filing the warranty claim. If a defect is found, our entire liability and your sole remedy shall be to gain our compensation by replacement service, at Mortop shall not be held liable for any indirect, special, punitive, or consequential damages.