Purchase products on Mortop official website (mortopbike.com), you can enjoy non-improper use damage within 2 years, free replacement service, calculated from the arrival date, other channels such as distributors, etc., must provide proof of transaction date, above You can fill out the warranty form to get service, and we will handle it for you as soon as possible.

Except consumables, like lubricant ...etc.

Any Mortop product found to be defective in materials and/or workmanship will be repaired or replaced at the discretion of Mortop. It is the sole responsibility of the product's user to inspect and examine the product on a regular basis to determine the need for correct maintenance or replacement.

 NOT covered under the warranty program:

  • Products that are subject to normal wear.
  • Products damaged due to improper installation/reinstallation
  • Products affected by a crash impact
  • Products determined to be tampered with, modified or neglected

Mortop acknowledges that the main threat to bearing failure is corrosion within the bearing itself. Morotp occurs as a direct result of improper maintenance. Mortop does not warrant or recognise bearing corrosion under warranty.

This warranty program applies globally and does not differ from country to country. All warranty cases will be determined solely upon review by Mortop.

Once a warranty claim has been filed and upon agreement to continue processing the claim by Mortop, the Mortop product, along with the original proof of purchase, must be returned to Mortop. All postage shall be paid by the user filing the warranty claim. If a defect is found, our entire liability and your sole remedy shall be, at Mortop shall not be held liable for any indirect, special, punitive, or consequential damages.